You may request a full refund within 14 days of any charge, for any reason. The refund window matches the length of our 14-day free trial, so a cancellation made shortly after a trial converts to a paid plan is covered.

Refunds are processed by our payment provider and Merchant of Record, Paddle. To request a refund, visit paddle.net — Paddle's self-serve customer portal — using the email address you used at checkout. You can also email caroline@deepli-ai.com and we will forward the request to Paddle on your behalf.

You can cancel at any time during the 14-day free trial. If you cancel before the trial ends, you will not be charged and there is nothing to refund.

Once approved, refunds typically appear on the original payment method within 5 to 10 business days, depending on your bank or card issuer.

caroline@deepli-ai.com